Frequently Asked Questions (FAQ) 

Superstar Traders Pte Ltd. is one of the largest and leading importer and distributor of fresh produce in Singapore. We specialize in supplying a wide range of high-quality fresh produce and dried goods to businesses such as supermarkets, retail outlets, restaurants, caterers and other businesses. We deliver, you succeed. 

We source our fresh produce from different suppliers and farms worldwide. We develop strong and transparent relationships with our suppliers to ensure our stringent qualities are always met. Our suppliers are aligned with our values and we ensure we only work with partners who meet our quality and freshness standards. 

We are committed to our customers’ satisfaction. We ensure reliable and on-time deliveries of orders. We offer competitive prices and look for a win-win situation at all times. We constantly look to expand our range of fresh produce as well as dried goods to meet your growing needs. More importantly, we are open to feedback to alleviate any concerns that you may have. In Superstar Traders, you have a partner that works alongside you. 

We offer a diverse range of fresh vegetables, fruits, dried goods and many more. Our goal is to provide you with a one-stop solution for all your business needs. 

We constantly look to upgrade our range and if you have any suggestions, please feel free to drop us a message! 

Ordering with us is extremely easy. You can drop us a message on Whatsapp (LINKED), email or order on our website. We prioritize flexibility and efficiency to ensure your orders are fulfilled promptly. 

Yes, we provide competitive pricing and discounts for customers with larger order volumes. Our pricing models are tailored to meet the specific needs of our clients. 

Stringent Quality Control: We work closely with our suppliers to ensure the goods are inspected, sorted and graded accordingly to meet the quality standards we have set out. Upon arrival, we conduct our own quality checks and inspections. 

Storage: We have multiple large cold storage rooms built with specific temperatures set to ensure the fresh produce are stored in the appropriate temperature to maintain freshness and cold chain integrity. 

Alternative Solutions: In the event a product does not meet the quality standards on arrival, we will recommend substitute products that will align with your requirements and minimise any disruption to your operations. 

If you encounter any issues or have concerns about your order, please contact us via Whatsapp or email immediately. We will investigate and address the issue promptly. 

Our delivery process is designed for efficiency and freshness. Orders placed by 12pm are typically fulfilled the next day. 

We also have specific delivery routes every day to ensure timely service to our customers and for customers with recurring orders, we will work out specific schedules to meet their needs. 

We deliver our fresh produce throughout Singapore. Our delivery network covers a wide range of locations, including retail outlets, supermarkets, restaurants, caterers, and more and we deliver directly to your doorstep. 

The minimum order requirement may vary depending on your location and specific needs. Our sales team can provide more information on minimum order requirements based on your situation. 

Yes, we are fully compliant with all relevant regulations. We hold the required import permits from the Singapore Food Agency (SFA) and the necessary licenses for our cold rooms and facilities. 

We maintain rigorous food safety and hygiene practices throughout our operations. Our facilities are equipped to handle fresh produce while ensuring the highest standards of cleanliness and safety. 

Yes, we are continuously exploring opportunities to expand our product range based on customer demand and market trends. 

We are committed to offering a wider variety of fresh produce and value-added services in the near future. 

We strive to expand our range of products and we aim to offer different categories to meet your growing needs. 

Absolutely! Your input and suggestions for new products are valued. Please feel free to reach out to us via Whatsapp or Email with your feedback and suggestions and we will be glad to explore them.